Return Policy

NP Product offers you customer satisfaction guaranty, however please READ our return policy.

All items have been inspected by our team before is send out to you, so we ask you to make sure when you place an order that the items you order are the correct  that you want and if you have question before or after contact us. NP Product does not return your money instead we will give you a credit in one of our store gift cards.

If you want to return any item make sure you send them to us in the same conditions you receive them including the original package, tags and must be in resalable conditions.

If your package was received damage or lost, please contact the shipping company because when we took it to them it was in good conditions so they must be responsible, make sure you give them the tracking number that we provided you.

We will not accept items used, worn, washed, with odors (fragrance, deodorant or smoke) without our tag or duty.

Non-exchangeable item include: Sale items, Gift Cards, accessories,

Shipping cost: you are responsible for the cost in case that you want to return it. If the item is grater then $100.00 we suggest you use the tracking service and notify us with it otherwise we will not guaranty that we will receive it. Ones we received, it has to go to our inspections department and will check it that it meet our standards to resale it, if it is then we will send you a store gift card with credit for the amount that you spend without shipping cost. Please allow us 7 to 15 days to issue the store gift card.

Send your package to:

NPProduct

Kupondole, Lalitpur

Nepal

npproduct@gmail.com, info@npproduct.com